Please note that there will be a system maintenance on 3rd August 2025 (Sun), 7.00am – 8.00am SGT.
Incoming SGD and USD deposits will still be received but will not be processed automatically. These will be manually processed after the maintenance window.
SGD and USD Withdrawals will not be processed during the downtime and resume after the maintenance is complete.
To avoid delays in receiving your funds, please avoid making any transfers during this time.
Note: This maintenance affects only Singapore customer accounts. Posted on
Jun 12, 2025 - 05:54 EDT
Resolved -
This incident has been resolved.
Jul 17, 14:41 EDT
Investigating -
If you are encountering issues related to Passkey authentication, device authorization, or withdrawal functionality, please perform a full logout from your account (do not simply close the application) and then log back in. For web users, clearing browser cookies is required. These steps frequently resolve the issue.
We appreciate your patience and are actively working to ensure a smooth experience. All customer accounts and funds remain secure. Further updates to follow.
May 21, 15:36 EDT
Completed -
The scheduled maintenance has been completed.
Jul 17, 04:36 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 04:01 EDT
Scheduled -
During this time, only FIX market data clients may notice a temporary blip in connection. No restart of FIX clients is necessary. However if FIX client is unable to connect, please logoff & reconnect.
All other services remain fully up.
Jul 17, 02:15 EDT
Resolved -
This incident has been resolved.
Jul 16, 16:16 EDT
Investigating -
Please refrain from submitting any new Cubix deposits at this time. Withdrawals remain unaffected and are being processed as usual.
This temporary measure is due to an issue we are currently addressing. We’ll notify you as soon as it’s safe to resume deposits. All your funds remain secure as always.
Thank you for your understanding and cooperation.
Jul 16, 10:09 EDT
Resolved -
This incident has been resolved.
Jul 16, 04:15 EDT
Update -
We are continuing to investigate this issue.
Jul 16, 04:13 EDT
Investigating -
We are investigating reports of some users being unable to sign in on Gemini Website and will share more updates here as our investigation progresses. All customer accounts and funds remain secure. Further updates to follow.
Jul 16, 03:16 EDT
Resolved -
This incident has been resolved.
Jul 14, 08:54 EDT
Investigating -
We are currently investigating a temporary issue affecting fiat and crypto withdrawals. All customer accounts and funds remain completely secure. Updates will be provided once they are available.
Jul 7, 11:01 EDT
Resolved -
This incident has been resolved.
Jul 13, 03:46 EDT
Investigating -
We are currently investigating reports of crypto deposits not crediting to accounts. All customer accounts and funds remain completely secure. Updates will be provided once they are available.
Jul 13, 00:39 EDT
Resolved -
This incident has been resolved.
Jul 12, 11:29 EDT
Investigating -
We are currently investigating an issue resulting in the degraded performance of the Gemini Credit Card Dashboard and Credit Card transaction processing. All customer accounts and funds remain secure. Further updates to follow.
Jun 30, 15:53 EDT
Resolved -
This incident has been resolved.
Jul 9, 23:01 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 9, 21:31 EDT
Identified -
The issue has been identified and a fix is being implemented.
Jul 9, 20:33 EDT
Investigating -
We are currently investigating reports of unexpected behavior impacting the /v1/mytrades REST endpoint. We will provide further updates here as our investigation progresses.
Jul 9, 19:54 EDT
Resolved -
This incident has been resolved.
Jul 8, 10:19 EDT
Investigating -
Customers will see an inaccurate Staked MATIC APR Rewards. These rewards are still accumulating on-chain and this is a discrepancy in our system. All customer accounts and funds remain completely secure. Updates will be provided once they are available.
Mar 21, 10:39 EDT
Resolved -
This incident has been resolved.
Jul 8, 10:14 EDT
Investigating -
We are experiencing temporary disruptions with EUR withdrawals. All customer accounts and funds remain completely secure. Updates will be provided once they are available.
Jun 26, 09:51 EDT
Resolved -
This incident has been resolved.
Jul 7, 19:22 EDT
Investigating -
Gemini credit card registration is currently experiencing degraded performance. Updates will be provided once they are available. Thank you for your patience.
Jun 16, 19:40 EDT
Resolved -
This incident has been resolved.
Jul 7, 13:16 EDT
Investigating -
Gemini has identified an incident impacting XRP trading. At this time, XRP is temporarily unavailable for instant orders while we work to resolve the issue.
Customers may continue to place limit orders for XRP using the ActiveTrader interface on web or Advanced Trading mode in the mobile app.
All customer assets remain secure. We are actively investigating and will provide further updates as needed.
Jul 4, 14:13 EDT
Resolved -
This incident has been resolved.
Jul 7, 13:15 EDT
Investigating -
XRP deposits and withdrawals are temporarily unavailable while we perform routine updates. Please rest assured that all customer accounts and funds remain secure. Further updates will follow.
Jun 30, 22:33 EDT
Resolved -
This incident has been resolved.
Jul 4, 02:20 EDT
Investigating -
We are currently investigating an issue regarding Instant Orders for EUR pairs being temporarily disabled. All customer accounts and funds remain secure. Further updates to follow.
Jul 3, 16:41 EDT